403-782-3757
1-888-782-3757Toll Free
About Us
Are you frustrated when businesses don't take the time to appreciate and thank you for your business? Do you feel that the phrase Customer Service seems to have fallen by the way side with little or no regard for your needs? Brown & Ward Insurance feels that we're a little bit different, perhaps a little bit old fashioned that way. Our office recognizes that without your business, continuous support, and confidence in us we would not be here today.
Having said that, here is our "TOTAL CLIENT SATISFACTION GUARANTEE" to you:
As your Insurance Broker we promise to:
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Provide considerate and respectful insurance and risk management service.
- Only work on your behalf if we have the skills, knowledge, and experience necessary to provide excellent service.
- Design insurance programs that meet your specific needs & identify loss sources and cost control programs.
- Always negotiate the best value (price, coverage, and terms) on your behalf.
- "Tell it like it is." To be forthcoming with you in all transactions so that you may plan accordingly.
- Act on your behalf in the most professional manner possible and conform to all legal and ethical guidelines.
- Communicate. That means we will be an active listener, return telephone calls and e-mail as soon as possible and provide regular case status updates.
- Obtain your authorization before binding any coverage on your behalf.
- Properly maintain all insurance policies and records related to your account.
- Maintain and store your records in a place that is secure from theft and unnecessary access.
The whole Insurance process can be very confusing and we're here to make this process easier for you to understand. We would like you to see firsthand how one of our Customer Service Representatives can take care of your Insurance needs and offer you a more personalized experience.
Give us a call and see why thousands of other customer's in Alberta choose to insure with Brown & Ward Insurance - click on "Get a Free Quote", call us toll free at 1-888-782-3757, or contact us by email at info@brownandward.com.
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